Terms of service
Terms of Service
Last Updated: July 31, 2026
Welcome to Octevra. These Terms of Service ("Terms") govern your access to and use of the Octevra website, products, and services. By accessing our website or placing an order, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. About Us
This website is operated by Octevra.
Business Address:
167 4th Cross Road, Wilson Garden, Panchavati Apartments,
560027 Bengaluru, Karnataka, India
Email:
2. Eligibility
By using our website, you confirm that:
- You are at least the age of majority in your country or have permission from a parent or legal guardian.
- The information you provide during checkout is accurate and complete.
3. Products
We strive to present our products as accurately as possible.
However:
- Product colors may vary depending on your screen.
- Product images are for illustration purposes.
- Packaging may occasionally vary without affecting product functionality.
We reserve the right to modify or discontinue products at any time.
4. Pricing
All prices displayed on our website are subject to change without prior notice.
Although we make every effort to ensure pricing accuracy, occasional errors may occur. If a pricing error is discovered after an order has been placed, we may contact you to resolve the issue or cancel the order and issue a full refund.
5. Orders
We reserve the right to refuse, cancel, or limit any order if we reasonably believe that:
- Fraudulent activity is involved.
- Incorrect pricing has occurred.
- Inventory is unavailable.
- Payment authorization fails.
If payment has already been captured, any cancelled order will receive a full refund.
6. Payments
Payments are securely processed through trusted third-party payment providers.
Octevra does not store your complete credit or debit card information.
7. Shipping
Estimated delivery times are provided for convenience only.
Actual delivery times may vary due to:
- Courier delays
- Customs processing
- Weather
- Public holidays
- Other circumstances beyond our control
Shipping information is available in our Shipping Policy.
8. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Please review that policy before placing an order.
9. Intellectual Property
All website content including:
- Logos
- Product images
- Graphics
- Icons
- Videos
- Product descriptions
- Branding
- Designs
is owned by Octevra or used under permission.
No content may be copied, reproduced, modified, or distributed without prior written permission.
10. Acceptable Use
You agree not to:
- Use our website for unlawful purposes.
- Attempt to interfere with website security.
- Upload malicious software.
- Copy or scrape website content without permission.
- Misrepresent your identity.
11. Disclaimer
Our products are intended for cosmetic and personal grooming purposes only.
Product results may vary depending on individual use and circumstances.
Nothing on this website should be considered medical advice.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Octevra shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
Where liability cannot legally be excluded, our liability will be limited to the amount paid for the relevant product.
13. Third-Party Services
Our website may include services provided by third parties, including payment processors, shipping providers, analytics tools, and Shopify.
We are not responsible for the policies or practices of those third-party services.
14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
15. Changes to These Terms
We may update these Terms from time to time.
Any changes become effective once published on this page.
Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.
17. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Octevra
📧 Email: hello@octevra.com
📍 Address:
167 4th Cross Road
Wilson Garden
Panchavati Apartments
560027 Bengaluru
Karnataka
India