Refund policy

Return & Refund Policy

Last Updated: July 31, 2026

At Octevra, we are committed to providing products that meet the highest standards of quality. If your purchase isn't quite right, we're here to help make the process as simple and transparent as possible.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging with all included components.
Be accompanied by proof of purchase or your order number.

Returns sent without first contacting us and receiving return instructions may not be accepted.

To request a return, please contact us at:

Email: hello@octevra.com

Return Address:

167 4th Cross Road
Wilson Garden, Panchavati Apartments
Bengaluru, Karnataka 560027
India

If your return is approved, we'll provide detailed return instructions. Please do not send products back without prior authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your product arrives:

Damaged
Defective
Incorrect
Missing parts

please contact us within 7 days of delivery at hello@octevra.com.

To help us resolve the issue quickly, include:

Your order number
A brief description of the issue
Clear photos or videos showing the problem

Once reviewed, we'll arrange an appropriate solution, which may include a replacement, refund, or another suitable resolution.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

Used personal grooming or beauty products.
Products that have been opened, used, or damaged after delivery.
Personalized or custom-made products.
Gift cards.
Clearance or final sale items (where stated).

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, simply request a return (if eligible) and place a new order once your return has been approved.

European Union Customers

If your order is delivered within the European Union, you may have the right to cancel or return your order within 14 days of receiving it without providing a reason, subject to applicable consumer protection laws.

Returned items must remain unused, in their original condition, and include all original packaging and proof of purchase.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@octevra.com.

Need Assistance?

If you have any questions regarding returns or refunds, our support team is happy to help.

Octevra

📧 Email: hello@octevra.com

📍 Address: