Shipping policy
Shipping Policy
Last Updated: July 31, 2026
At Octevra, we're committed to delivering your order as safely and efficiently as possible. Every order is carefully processed and shipped through our trusted international fulfillment partners.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly longer. If there is a significant delay, we'll notify you by email.
Estimated Delivery Times
Estimated delivery times are:
- United States: 7–15 business days
Delivery times are estimates only and may vary due to customs clearance, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Costs
Shipping charges (if applicable) are calculated and displayed during checkout before your order is confirmed.
From time to time, Octevra may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
Please allow up to 72 hours for tracking information to become active.
Customs, Duties & Taxes
Orders shipped to the United States generally do not require customers to pay additional duties or import fees for most low-value shipments. However, customs regulations may change, and any applicable import charges imposed by government authorities are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Octevra is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us at hello@octevra.com.
We'll work with our shipping partners to investigate the issue and keep you informed throughout the process.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the product and packaging
We'll review your request and provide an appropriate solution, which may include a replacement or refund.
Contact Us
If you have any questions regarding shipping, we're here to help.
Octevra
📧 Email: hello@octevra.com
📍 Address:
167 4th Cross Road
Wilson Garden, Panchavati Apartments
Bengaluru, Karnataka 560027
India